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Return and Exchange 退換貨品安排

中文 / English  

退換貨品安排

1. 我可以退貨,交換已訂的貨品或獲得退款嗎?

請注意,xobox.hk僅接受遞送錯誤的商品或在有損壞問題的商品作出退或換貨。

我們很樂意在收貨後2個工作天內接受退貨及退款,但前提是:

         > 貨品未被使用及部分貨品必須帶有原始包裝的物品

         > 貨品不屬於折扣商品,因此類別商品不適用於退貨或退款。

         在閣下退貨之前,請務必透過 info@xobox.hk與我們聯繫確認。

所有退/換貨需連同發票及退/換貨確認電郵一拼寄回。而未經我們同意下,敝司拒絕茲收該運輸物品。請注意,您需要承擔所有退貨費用以及相關的海關稅和關稅(如果適用)。

2. 如果我收到在線訂購的商品時,發現商品有缺陷或不正確怎麼辦?

如果您收到有缺陷或不正確的物品,我們將很樂意更換您的產品或提供全額現金退款 (不包括銀行手續費和匯率差異)。請在收到後2個工作天內透過 info@xobox.hk與我們聯繫,說明問題並在可能的情況下附上相關照片。

         如果在此期間,產品符合我們的替換政策,我們將替換產品。而未經我們同意下,敝司拒絕茲收該運輸的物品。

3. 如果我的貨品需要維修怎麼辦?

請發電郵到 info@xobox.hk 與我們聯繫,以便確定是否提供維修服務。請在電郵說明問題並在可能的情況下附上相關照片。如果在此期間產品符合我們的保修政策,我們將免費維修產品。而未經我們同意下,敝司拒絕茲收該運輸的物品。

4. 我可取消訂單及退回貨款?

如閣下需要取消訂單,可透過 info@xobox.hk與我們聯繫,請注意,一旦確認取消訂單,您需要承擔所有退貨費用以及相關的手續費用(如果適用),我們可退回該訂單金額最高70%(不適用於訂造貨品)。

Return and Exchange

1. Can I return and exchange my item or get a refund?

Please note that xobox.hk only accept return or exchange for the wrong item has sent to you or if the merchandise is damaged.
We are happy to accept return within 2 working days of receipt and refund in the form of store credit, provided that:


Items are unworn or unused with original tags and packaging
. Items do not fall in the "excluded item" category as discounted items
. Please contact us at info@xobox.hk before shipping your return item. Items shipped without our consent may be refused upon delivery. Exchanges or returns should be sent along with the invoice and return approval email. Please note that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).


2. What if I get an item that ordered online came with fault as defective or incorrect?

If you received a defective or incorrect item, we will be happy to replace your product at no cost or offer a full cash refund (excluding any bank handling charges and exchange rates difference). Please contact us at info@xobox.hk within 2 working days of receipt, stating the problem and attach relevant photos if possible.
If the case complied with our warranty policy during the period, we will fix the case for free.

Items shipped without our consent may be refused upon delivery.


3. What if my order has developed a fault?

Please contact us at info@xobox.hk for available in repairing or not, stating the problem and attach relevant photos if possible.
If the case complied with our warranty policy during the period, we will fix the case for free. Items shipped without our consent may be refused upon delivery.

4. Can I cancel my order and refund the payment?

If you need to cancel the order, you can kindly contact us at info@xobox.hk . Please note that once you confirm the cancellation of the order, you will be responsible for all return costs and related handling charges (if applicable). We can refund up to 70% of the payment ( Not applicable for custom-made units).