Pick up & Delivery
1. In-store pickup (Fastest pickup available the same day)
•Address: Room 2301, Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan (Hourly parking available, and open-air parking nearby).
• Pickup hours (excluding public holidays):
o Monday to Friday: 9:00am - 7:00pm
o Saturday: 9:00am - 3:30pm
o (For other times, please contact us)
• Notes:
o Please notify us in advance so we can confirm inventory and prepare accordingly.
o For express delivery pickup arrangements, please contact us for the weight and volume of the goods.Pickup
2. GOGOVAN same-day delivery (Pickup at roadside, no door-to-door delivery).
• Service Features: This option will only appear if you fill in the area name (e.g. Central/Kwai Chung) in the "Area" field of the delivery address. Shipment will only be made after confirmation by phone/WhatsApp during office hours following payment.
•Delivery Hours (excluding public holidays):
o Monday to Friday: 10am-12pm, 2pm-5pm, 6:30pm-7pm
o Saturday: 10am-3:30pm
o (For other times, please contact us)
•Delivery Area: All districts in Hong Kong (excluding outlying islands, restricted areas, container terminals, airport runways, construction sites, etc.).
•Additional Charges:
o Parking or waiting time: Fees are borne by the customer.
o Delivery to your door: An additional charge of approximately $300 - $600 will be applied based on weight and volume.
o During peak hours/before holidays: An additional delivery fee of approximately $15 - $30 may be added.
3. Local Delivery ( Door to Door )
• Delivery time: Monday to Friday, 10:00 AM - 4:00 PM (excluding public holidays), delivery within approximately 3 working days (we will proactively contact you to schedule a delivery date).
•Warehouse Handling Fee: HKD$800 (includes the first 2 hours), HKD$300 per hour thereafter (excluding other warehousing fees).
•Delivery Area (excluding outlying islands, restricted areas, container terminals, airport runways, construction sites, etc.)
Delivery fee:
| District | Delivery fee |
|---|---|
| Tsuen Wan, Kwai Chung, Tsing Yi District(Except for container terminals) | HKD$120, free shipping over HKD$700. |
| New Territories/Kowloon District (Except for Discovery Bay, Mui Wo and the International Commerce Centre) | HKD$200, free shipping over HKD$1000. |
| Hong Kong Island | HKD$250, free shipping over HKD$1300. |
| Ma Wan, Tung Chung, Chek Lap Kok | HKD$250. |
There is an extra service charge as a stair removal fee, which is up to a maximum of four floors (*13 steps in each section are one floor). If necessary, we will contact the customer and change the delivery point to the ground / road aside in stead.
| Order Amount | below $800 | $801-$1,600 | $1,601-$2,400 | $2,401-$3,200 |
| Cost / Floor level | $50 | $100 | $150 | $200 |
| Order Amount over $3,200 or above will be quoted specifically。**The above prices will be charged and collected from our delivery team appointed by XOBOX, a receipt will be provided separately. | ||||
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